Refund Policy
Effective Date: August 2026
Governing Law: Queensland, Australia
At Devine Skin & Wellness Clinic, we take pride in the quality of our treatments and skincare products. Our refund and returns policy is strictly guided by the Australian Consumer Law (ACL).
1. Consumer Guarantees
Under the ACL, automatic consumer guarantees apply to any services and products you purchase from us.
For Services: Our treatments must be provided with due care and skill, be fit for a specified purpose, and be delivered within a reasonable time.
For Products: Skincare and retail products must be of acceptable quality, match their description, and be safe.
2. Services & Treatments
Change of Mind: We do not offer refunds for a "change of mind" once a clinical service or treatment has been safely and properly rendered.
Unsatisfactory Results / Minor Issues: If you are unsatisfied with a treatment outcome or experience a minor issue, please contact the clinic within 72 hours so we can investigate, discuss your concerns, and provide a fair resolution (such as a corrective treatment or a partial adjustment).
Major Failures: If a service has a major failure (e.g., it is completely unfit for its purpose and cannot be rectified), you may choose to cancel the service contract for a partial or full refund depending on the work already completed, or choose to keep the contract for a reduced price.
3. Retail Skincare Products
Faulty or Defective Items: If a product you purchased is faulty, expired, unsafe, or does not match its description, you are entitled to a replacement or refund under the ACL. Proof of purchase (such as a receipt or order confirmation) is required.
Change of Mind on Products: We do not offer refunds or exchanges on skincare products if you simply change your mind, decide you dislike the product, or no longer have a use for it, due to hygiene and safety standards.
Adverse Skin Reactions: In the rare and unfortunate event that you experience a documented adverse skin reaction to a retail product, please contact us immediately. Adverse reaction claims are assessed on a case-by-case basis and must be initiated within 14 days of purchase. A medical certificate or photographic evidence of the reaction may be required.
4. Treatment Packages
Pre-Paid Treatment Packages: Pre-paid treatment bundles or packages are non-refundable and non-transferable. If you experience a medical contraindication that prevents you from completing your package, please contact management to discuss a credit or alternative solution.
5. How to Request a Review or Refund
If you believe you are entitled to a refund or replacement under our policy or the Australian Consumer Law, please reach out to us with your proof of purchase and details of the issue:
Clinic Name: Devine Skin & Wellness Clinic
Email: info@devineskinwellness.com.au
Phone: 0435 957 965