Terms & Conditions

Welcome to Devine Skin & Wellness Clinic. By booking a service, purchasing products, or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before your visit.

1. Professional Consultations & Services

All treatments at Devine Skin & Wellness Clinic are performed by qualified professionals.

Consultation Requirement: New clients must undergo a comprehensive skin consultation before advanced treatments are performed.
Suitability: We reserve the right to refuse or modify a treatment if a client presents with contraindications or if the practitioner deems the treatment unsafe or inappropriate for the client’s current skin health.
Client Responsibility: You agree to provide an accurate and complete medical history and to inform your practitioner immediately of any changes to your health, medical conditions, medications, or skincare routine prior to any treatment.

2. Booking & Cancellation Policy

To ensure we can provide the highest standard of service to all clients, we enforce a strict booking policy.

Deposits: A non-refundable deposit of $50 is required to secure your appointment. This amount will be deducted from your total service cost on the day of your appointment.
Cancellations: We require at least 24 hours' notice for any cancellations or rescheduling.
Fees & No-Shows: Cancellations made within 24 hours of your appointment time, or "no-shows," will forfeit the deposit. For appointments booked without a deposit, a late cancellation fee of 50% of the service cost may be charged.
Late Arrivals: If you arrive late, your treatment time may need to be shortened to avoid inconveniencing the next client. The full-service fee will still apply.

3. Pricing & Payments

Currency & GST: All prices are listed in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST).
Quotes: Price quotes provided during consultations are valid for 30 days.
Payment Terms: Full payment is required immediately upon the completion of your service. We accept major credit cards, EFT and CASH

Treatment Packages: Pre-paid treatment packages are non-refundable, non-transferable, and typically expire 6-12 months from the date of purchase depending on the package unless otherwise specified.

4. Refunds & Returns

Our policies are strictly guided by Australian Consumer Law (ACL).

Services: We do not offer refunds for "change of mind" once a service has been rendered. If you are unsatisfied with a treatment, please contact the clinic within 72 hours so we can investigate and address your concerns.
Products: Retail skincare products may only be returned if they are faulty or fail to meet consumer guarantees under the ACL. In the rare event of a documented adverse skin reaction, please contact us immediately. Reactions are assessed on a case-by-case basis and must be reported within 14 days of purchase.

5. Limitation of Liability

Risk Acknowledgment: Aesthetic and skin treatments carry inherent risks. While our practitioners adhere to the highest clinical standards, Devine Skin & Wellness Clinic is not liable for any adverse reactions, injuries, or unsatisfactory results if the client failed to disclose relevant medical history, omitted changes to their health/medications, or failed to follow post-treatment home-care instructions.

6. Privacy & Clinical Records

Your privacy is paramount to us.

Records: We collect, store, and protect sensitive health information and clinical "before and after" photography as required for clinical safety, treatment tracking, and professional insurance purposes.
Confidentiality: Your personal and clinical data will never be shared with third parties without your express written consent, except where strictly required by law.

7. Governing Law

These terms and conditions are governed by the laws of Queensland, Australia. Any disputes arising from these terms, our services, or our products will be subject to the exclusive jurisdiction of the courts of Queensland.