Privacy Policy
Effective Date: August 2026
Governing Law: Queensland, Australia
At Devine Skin & Wellness Clinic, we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
To provide safe, professional skin treatments and clinical services, we need to collect personal and sensitive information. This may include:
Contact Information: Full name, residential or postal address, email address, and phone number.
Sensitive Health Information: Medical history, current medications, allergies, skin conditions, lifestyle factors, and pregnancy status.
Clinical Records: Treatment history, progress notes, practitioner observations, and clinical "before and after" photography.
Financial Information: Payment card details (processed securely via third-party payment gateways; we do not store full credit card numbers).
Website Data: Information collected automatically when you visit our website, such as your IP address, browser type, and cookies.
2. How We Collect Your Information
We collect information directly from you when you:
Complete a client consultation form (in-clinic or digitally online).
Book an appointment via our website, phone, or in person.
Communicate with us via email, social media, or phone.
Purchase products or gift vouchers from us.
Browse or interact with our website.
3. Why We Collect and Use Your Information
Your information is collected strictly for business and clinical operations, including:
Assessing your skin health and determining treatment suitability.
Providing safe, tailored aesthetic and wellness treatments.
Managing bookings, appointments, and sending reminders.
Processing payments and issuing receipts or refunds.
Fulfilling legal, regulatory, and professional indemnity insurance requirements.
Communicating important updates, clinic news, or promotional offers (only where you have explicitly opted in).
4. Disclosure of Your Information
We respect your confidentiality. We never sell, rent, or trade your personal information. We will only disclose your information to third parties under the following limited circumstances:
Qualified Practitioners: Internal staff and practitioners directly involved in your care.
Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., booking software platforms, secure payment processors, IT and website hosting providers), bound by strict confidentiality agreements.
Legal Requirements: When required or authorized by law, such as a court order or mandatory reporting obligations.
With Your Consent: Any other third-party disclosure requested or explicitly consented to by you in writing.
5. Storage and Security
We take the security of your data seriously.
All physical records are stored in secure, locked filing cabinets within our clinic.
Digital records, clinical notes, and photographs are stored on secure, password-protected cloud platforms and practice management software with encryption.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
6. Accessing and Correcting Your Information
You have the right to request access to the personal and health information we hold about you, and to ask for corrections if you believe it is inaccurate, incomplete, or out of date.
To access or update your records, please submit a written request to us using the contact details below.
We may require verification of your identity before releasing clinical records.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised effective date.
8. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your data, or want to make a privacy complaint, please contact us at:
Business Name: Devine Skin & Wellness
Location: Queensland, Australia
Email: info@devineskinwellness.com.au
Phone: 0435 957 965